![]() You can also capture traces of jobs that are manually started, and this can be a real-time tool for you to use that will show you exactly what commands are being sent to the devices, and what their responses are. Diagnose the issue by temporarily turning on Session Traces for NCM and then letting the jobs run and fail as usual.I had the SA's change the backup schedule to be earlier, and I moved NCM's switch/router config backup schedule later, and the problem was resolved. This caused NCM to hang and fail on many backups. ![]() Has a server maintenance schedule overlapped with your NCM backup schedule? Once, when my NCM backups began failing, I found that System Admins had set a schedule for backing up our Solarwinds servers that overlapped with NCM's schedule for backing up switches & routers.The solution was to either change the job timeout settings or use a different transport method (e.g.: SCP versus CLI "show run"). They have 384 ports each, and their configuration files grew so large that they caused NCM to time out during backups. Has the size of the configuration files on the devices being backed up has significantly increased? I saw this happen when we enabled much more port-security and additional features on every port in our chassis switches.Has someone changed the service account's password in AD but not changed it in NCM (or vice-versa)?.There are some options to consider when troubleshooting failed backups: I use a service account created just for Solarwinds to do these jobs.
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